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❕❕Fall 2020 Rentals are due 12/10/20❕❕

FAQ

TEXTBOOK RENTALS

Q: I won't have my money to pay for the books when I need them, what should I do?
A: No problem!  We have a no-cost deferred payment program that you can use on our website or at checkout In-Store.  Click here for more info!
 
 
Q: How long do I get to keep the rental(s)?
A: FALL 2020 Rentals are due December 10th, 2020. Please click here for more information on how to return.
 
 
Q: Do you price match rentals?
A: We guarantee to be cheaper, but if we're not we can fix it.
 
 
Q: I like to buy my books instead of renting because I may need them. Why should I rent?
A: We have a no-risk rental which means your full rental price can be applied to the purchase price at the end of the semester.
For example, if the rental price is $25 and the purchase price is $75, you would pay $50 to keep the book at the end of the semester.
 
 
Q: What if I end up not needing a book that I purchased for this semester?
A: You have until August 28th, 2020 to return for a full refund. That gives you a chance to attend a full week of classes and decide if you need the item or not.
 
 
Q: Can I write or highlight in my rental?
A: Yes, normal use of writing/highlighting in the book is allowed. Excessive highlighting or writing can result in the rental being deemed damaged.  Rentals that are damaged upon return are subject to a damage fee.
 
 
Q: How will I know that you have received my rental(s) that I returned in the drop-box?
A: Once we have checked in your rental(s) from the drop-box, you will be sent a digital copy of your receipt to the email attached to your account!
 

PAYMENT METHODS

Q: What payment methods do we accept?
A: We accept the following payment methods:

In-store // Website

  • Credit/Debit Card
  • Financial Aid/Deferred Payment (You can find out more information here!)
 
 Q: Why do I need to hold a debit/credit card on file for a rental?
A: We require a debit/credit card to be held on file in case the rental is not returned.
 

IN-STORE PICKUP/SHIPPING


Q: How much does it cost to pickup my order in-store/curbside or shipped?
A: In-store & Curbside pickup is always FREE.  Shipping is currently free for orders over $25.  For orders under $25, shipping will be a flat rate fee of $8. 

Q: How long does it take to process/ship my order?
A: During business hours, online orders are processed/shipped throughout each day.

Q: How long does it take to get my order if I ship my books?
A: With our shipping, orders will typically be delivered in 1-3 business days.  Due to inclement weather & covid-19 delays, this shipping time may be longer than normal. 

 

STORE HOURS


Q: What if I'm not in town to buy/rent my textbooks?
A: We're open 24/7/365 online at volstatebooks.com! You can also call us @ (615) 230 - 0502 during normal store hours to place a phone order!

Q: What are your store hours?
A: Our normal store hours are Monday - Friday, 8 a.m. - 5 p.m.  At the beginning and end of each semester, we will be open extended hours. You can view the current store hours here!

Q: What if I can not make it to the store during operating hours to return my rental?

A: We have a 24/7 Drop Box available on our storefront.  You can also find more rental return options here!

(Please follow CDC guidelines and wear a mask before entering the store if possible. We are observing social distancing procedures and have 6ft markers in place for your protection. This only allows for 4 customers in the lobby at one time. Please follow these indicators for the health and safety of yourself and others.)

 

Feel free to contact us with any other questions:

📞  : 615-230-0502

✉ : vsccbooks@yahoo.com