FAQ
TEXTBOOK RENTALS
A: No problem, we have a no-cost deferred payment program that you can use on our website at checkout or just bring your ID and debit or credit card when you pick up your books and we'll charge the card on the agreed-upon date. Summer 2020 deferred payments are due on May 22nd.
A: SUMMER 2020 Rentals for VOL STATE are due August 7th, 2020.
A: We have a no-risk rental which means your full rental price can be applied to the purchase price at the end of the semester.
A: You have until May 22nd, 2020 to return for a full refund. That gives you a chance to attend a full week of classes and decide if you need the item or not.
A: Yes, normal use of writing/highlighting in the book is allowed. Excessive highlighting or writing can result in the rental being deemed damaged (See question below).
PAYMENT METHODS
Q: What payment methods do we accept?
A: We accept the following payment methods:
In-store // Website
- Credit/Debit Card
- Financial Aid/Deferred Payment (You can find out more information here!)
A: We require a debit/credit card to be held on file in case the rental is not returned.
IN-STORE PICKUP/SHIPPING
Q: How much does it cost to pickup my order in-store or shipped?
A: In-store pickup is always FREE.
Q: How long does it take to process/ship my order?
A: During business hours, online orders are processed/shipped throughout each day.
Q: How long does it take to get my order if I ship my books?
A: With our shipping, orders will typically be delivered in 1-3 business days.
STORE HOURS
Q: What if I'm not in town to buy/rent my textbooks?
A: We're open 24/7/365 online at volstatebooks.com! You can also call us @ (615) 230 - 0502 to place a phone order!
Q: What are your store hours?
A: At the beginning and end of each semester, we will be open extended hours. You can view the current store hours here!
Q: What if I can not make it to the store during operating hours to return my rental?
A: We have a 24/7 Drop Box available on our storefront. You can also find more rental return options here!
Our storefront will be OPEN Monday, May 4th and back to our normal hours of 8am to 5pm, Monday to Friday. - You can always ORDER ONLINE! - All Online orders ship for FREE! Rentals can now be returned to our 24/7 DROP BOX. (Please follow CDC guidelines and wear a mask before entering the store if possible. We are observing social distancing procedures and have 6ft markers in place for your protection. This only allows for 4 customers in the lobby at one time. Please follow these indicators for the health and safety of yourself and others.
