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FAQ

TEXTBOOK RENTALS

Q: I won't have my money to pay for the books when I need them, what should I do?
A: No problem, we have a no-cost deferred payment program that you can use on our website at checkout or just bring your ID and debit or credit card when you pick up your books and we'll charge the card on the agreed-upon date.
 
 
Q: How long do I get to keep the rental(s)?
A: FALL 2020 Rentals are due December 10th, 2020.
 
 
Q: Do you price match rentals?
A: We guarantee to be cheaper, but if we're not we can fix it.
 
 
Q: I like to buy my books instead of renting because I may need them. Why should I rent?
A: We have a no-risk rental which means your full rental price can be applied to the purchase price at the end of the semester.
For example, if the rental price is $25 and the purchase price is $75, you would pay $50 to keep the book at the end of the semester.
 
 
Q: What if I end up not needing a book that I purchased for this semester?
A: You have until August 28th, 2020 to return for a full refund. That gives you a chance to attend a full week of classes and decide if you need the item or not.
 
 
Q: Can I write or highlight in my rental?
A: Yes, normal use of writing/highlighting in the book is allowed. Excessive highlighting or writing can result in the rental being deemed damaged.  Rentals that are damaged upon return are subject to a damage fee.
 
 
Q: How will I know that you have received my rental(s) that I returned in the drop-box?
A: Once we have checked in your rental(s) from the drop-box, you will be sent a digital copy of your receipt to the email attached to your account!
 

PAYMENT METHODS

Q: What payment methods do we accept?
A: We accept the following payment methods:

In-store // Website

  • Credit/Debit Card
  • Financial Aid/Deferred Payment (You can find out more information here!)
 
 Q: Why do I need to hold a debit/credit card on file for a rental?
A: We require a debit/credit card to be held on file in case the rental is not returned.
 

IN-STORE PICKUP/SHIPPING


Q: How much does it cost to pickup my order in-store/curbside or shipped?
A: In-store & Curbside pickup is always FREE.  Shipping is currently free for orders over $25.  For orders under $25, shipping will be a flat rate fee of $8. 

Q: How long does it take to process/ship my order?
A: During business hours, online orders are processed/shipped throughout each day.

Q: How long does it take to get my order if I ship my books?
A: With our shipping, orders will typically be delivered in 1-3 business days.  Due to inclement weather & covid-19 delays, this shipping time may be longer than normal. 

 

STORE HOURS


Q: What if I'm not in town to buy/rent my textbooks?
A: We're open 24/7/365 online at volstatebooks.com! You can also call us @ (615) 230 - 0502 during normal store hours to place a phone order!

Q: What are your store hours?
A: Our normal store hours are Monday - Friday, 8 a.m. - 5 p.m.  At the beginning and end of each semester, we will be open extended hours. You can view the current store hours here!

Q: What if I can not make it to the store during operating hours to return my rental?

A: We have a 24/7 Drop Box available on our storefront.  You can also find more rental return options here!

(Please follow CDC guidelines and wear a mask before entering the store if possible. We are observing social distancing procedures and have 6ft markers in place for your protection. This only allows for 4 customers in the lobby at one time. Please follow these indicators for the health and safety of yourself and others.)

 

Feel free to contact us with any other questions:

615-230-0502

vsccbooks@yahoo.com